Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

 

To be eligible for a return, all returned goods must be in the original packaging. You will also need the receipt or proof of purchase.

 

To start a return, you can contact us at queries@allaquainternational.com.

All returns will be marked and addressed as follows:

All Aqua International Returns

250 Third Street

Ga-Rankuwa Industrial

Pretoria

South Africa

0208
 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not South Africa, shipping your goods may take longer than expected.

The shipping cost for the return will be borne by you.

You can always contact us for any return questions at queries@allaquainternational.com.

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 15 business days have passed since we’ve approved your return, please contact us at queries@allaquainternational.com.